ALL FURNITURE HAS AN ADDITIONAL SHIPPING CHARGE - PLEASE EMAIL WITH FURNITURE DETAILS AND YOUR ZIPCODE TO RECEIVE A QUOTE. PACKSHIP USA IS IN CHARGE OF SHIPPING TO YOU. THEY PICK UP FURNITURE AT CRAFTSMAN, TAKE IT TO THEIR WAREHOUSE, CAREFULLY PACK AND WRAP YOUR FURNITURE. THEN IT IS SENT OUT TO BE DELIVERED TO YOUR HOME BY A LARGER SHIPPING COMPANY. THE SHIPPING COMPANY WILL CONTACT YOU FOR DELIVERY TIME CONFIRMATION. WE CAN ALSO HELP YOU TRACK THAT FURNITURE WHILE ENROUTE! I HAVE NEVER HAD ANY FURNITURE DAMAGED BY THE SHIPPING COMPANY. WHEN DELIVERED IT HAS ALWAYS BEEN INTACT. IF THERE IS DAMAGE, PLEASE REPORT IT TO THE DRIVER IMMEDIATELY, CONTACT ME AND YOUR FURNITURE WILL BE REPLACED!